Shipping Policy

Shipping Range
Currently, our packages can reach the United States, Canada, the United Kingdom, Germany, France, Australia, Japan, South Korea and other countries. We know that the world is vast and there are still many friends who cannot easily enjoy our services. The team is working day and night to expand the logistics network. In the future, we will allow customers in more countries to experience convenient international shopping.

Shipping Time
Within 1-3 working days after the order is confirmed and paid, our team will carefully pack your goods, check the details, and ensure that every piece of clothing is in perfect condition. In case of special promotions or holidays, the delivery time may be slightly delayed, and we will inform you by email as soon as possible.

Shipping Time
The shipping time will vary depending on the distance and logistics conditions. Generally, the shipping time for packages to neighboring countries (such as Japan and South Korea) is 5-7 working days; Europe, the United States, Australia and other regions take about 7-12 working days. We will try our best to shorten the shipping time so that you can receive your favorite products as soon as possible.

Shipping Cost
The shipping cost is calculated based on the order weight and destination, and the approximate range is between 10-30 US dollars. If your order is over $100, you can enjoy free shipping, making your shopping easier and more enjoyable.

Tracking Order
After the package is shipped, you will receive an email with a tracking number. With this number, you can check the package status in real time on our official website or the platform of the cooperating logistics provider, and keep track of its journey at any time.

Force Majeure
In the event of force majeure such as natural disasters, war, public health events, etc., there may be shipping delays or package abnormalities. If such a situation occurs, we will keep in close communication with you and actively coordinate solutions. Please understand and be patient.

Taxes
During international transportation, the destination country may impose customs duties, value-added tax or other import taxes. These fees are usually borne by the recipient, and the specific amount depends on local policies. It is recommended that you understand the relevant regulations of your country before placing an order.

If you have any questions about the shipping policy or encounter problems with your order, please feel free to contact us at service@aletruny.com. Our customer service team will respond to you within 24 hours and do our best to solve your problems so that you can have a worry-free shopping experience.